FAQs

We currently offer a fully tracked service to the following countries. New Zealand, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom , United States.

We have a flat rate of $9 NZD for shipping within New Zealand and a flat rate of $15 NZD for everywhere else in the world. Enjoy FREE SHIPPING when you place an order of over $150 NZD!

Please bear in mind of any busy holiday season or world wide logistics
disruptions. These are guideline times for shipping:


NZ > TRACKED  7-10 days (plus 1 day processing)

AUS > TRACKED 7-10 days (plus 1 day processing)

EU > 7-15 business days (plus 1 day processing)

WORLDWIDE > 7-15 business days (plus 1 day processing)

We will send you an email as soon as your order has been placed to let you
know that we have received it and are ready to start processing your order.

Once your order has been marked as dispatched we will notify you via email.
This email will include a tracking link.You will also receive a confirmation
email from Stripe/PayPal after payment.

In the case you do not receive emails from us after ordering please check
your spam/junk folder in your inbox. Otherwise, please contact us
and we’ll be happy to help.

Returns 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 

- Gift cards 

- Downloadable software products 

- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@aleeciasboutique.com

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

There are many different ways to prepare the hair. We want you to get the most out of your wig and to feel comfortable with your new look.
The methods listed below are for all types of hair. It’s best to experiment with different methods and see which ones work best for you.

We advise you to use a wig cap, they come in nylon or mesh cotton. A wig cap helps to keep your hair in place and create a smoother base for your wig to sit. You can brush out any fine hairs from the hairline using a lash wand. As you may prefer to have fine hairs blend in with the hairline. However if you do not have hair you can skip this step, as they may irritate your scalp.

Braids/plaits Method

1. Section the hair in two, down the centre from hairline to nape of the neck.
2. Comb the hair away from the face, keeping the hair as flat as possible to the scalp and then get 2 sections of hair and braid/plait.
3. With the two braids/plaits, take one each and crisscross them over. And attach them to the head along the nape of the neck. Securing with bobby pins as you go. Keeping the braids as flat as possible.
4. Place a wig cap over your prepared hair ready to put on your wig.

Big pin curls method

Make 6 big pin curls, section the hair off, 1 at the crown of the head, 2 at the sides on the temples, 1 in the centre at the nape of the neck, 2 on each side at the nape.

Alternatively you can take smaller sections and do pin curls all over the head.
Securing with 2 or more bobby/kirby pins.

Small pin curls method

1. Take a section of hair and wrap around your index and middle finger.
2. Hold the ends with your thumb to hold in place.
3. Remove your fingers and manipulate the curl to lie flat, then with bobby/kirby pins secure the curl in a criss-cross pattern. If you need more pins that’s fine, as long as it is comfortable and not bulky.
4. Place a wig cap over your prepared hair ready to put on your wig.

The wraparound method

1. Take a section of hair at the crown of the head. Wrap around into a pin curl.
2. Separate the rest of the hair into 4 sections. 2 at the front and 2 at the back.
3. Starting with one section at the back, take the hair and wrap it around at the side of the hair that forms the pin curl at the crown of the head. Adding pins as you go.
4. Repeat with the other three sections wrapping the hair around, like a cinnamon swirl.
5. Place a wig cap over your prepared hair ready to put on your wig.

Gripping method

1. Twist the front sections into some pin curls, or simply secure hair away from the forehead with bobby/kirby pins or toupee clips.
2. Comb the bulk of the hair to the nape of the neck, and pin down any loose ends.
3. Place the wig cap over your prepared head ready to put on your wig.

If you have any questions or would like to share your own methods, please don’t hesitate to contact us.

For full heads of hair, please refer to our,
How to wear your hair under a wig before putting your wig on.

Hard front wigs
These come with a full wig construction cap and have hairs sewn onto wefts that form the cap. They come as fringeless and with fringes.
These are more popular for styles with bangs (fringes) as the bangs cover the hairline, and the fringe frames the face.

1. Hold the wig at the nape (where the straps are) with two hands.
2. Bend your head forward and pull the wig over your head.
3. Adjust the wig to your hairline and line up the ear tabs to your ears.
4. Secure using the adjustable straps.

NOTE: If you measure the circumference of your head, and have your size. Turn the wig inside-out, and place the measuring tape around the circumference. Where your size is on the tape will give you a guide on where to fix the straps. This can be easier than hooking them in while its on your head.

If using glues, tapes or wig grip bands, press the edges of the wig securely down.
Once you feel comfortable with the position of your wig, and it feels secure.
Mission accomplished.

Lace front wigs
Lace front wigs come with extra lace along the hairline. This is to achieve a realistic hairline, where strands of hair are sewn into the lace. There are 2 methods we advise when trimming lace fronts.

Method 1
1. Put the wig on your head. Lace fronts come with 2-3 hair grips sewn in the cap, secure
these just under your wig cap.
2. Line up the hairline to where your own would normally be.
3. Clip the wig hair gently back, so you can see the hairline clearly.
4. With small scissors (nail scissors are ideal) start at the centre of your forehead.
Cutting upwards vertically towards the hairline, and then trim horizontally across the
hairline. Trimming lace little by little to avoid accidentally cutting too much.

Method 2
Alternatively you can cut the lace without wearing it.
1. Closely trim the lace along the hairline of the wig.

NOTE: try the wig on in between trimming to see how it suits.

You can leave a line of lace at about half of a centimetre.
Or if you prefer, cut closer to the hairline, and trim around the ears.
You can cut into the lace with hair on, as each strand is sewn into each tiny hole of lace.
Just be careful to not cut into the wig construction cap. The lace covers a good area, and this would be hard to do, But always be careful as you trim.

If you have baby hairs along your hairline, with a tail comb. Run the tail end just under
the edge, and pull some hairs out from under the wig. Or an eyebrow brush can be used to brush out baby hairs.
NOTE: You can use makeup to blend in the hairline and parting to match your skin tone.

If using glues, tapes or wig grip bands, press the edges of the wig securely down.
You can tie a headband just around the head to keep the wig in place as the glue sets.
Once you feel comfortable with the position of your wig, and it feels secure.
Mission accomplished.

When your wig has been out all day or night, it will require a brush just to remove any knots and tangles, and keep it in good shape.

Never brush or comb a wet wig as synthetic hair is weaker when wet.
Always detangle a wig first.
When detangling, always start from the ends and work your way up towards the roots, gentle as you go, to avoid tugging or breakage.
Never use a nylon bristle brush, nylon fibers can be too harsh on synthetic fibers and may create more static.

For curly styles a wide tooth comb is recommended or simply using your fingers, as brushing will brush out the shape of the curls into fluffy waves.
If you have to brush the curls, you can manipulate those curls with your fingers to separate them or twist around your fingers so they fall into the curly shape they were. But remember only brush a curly wig at your own risk.

Wide Tooth Comb
A large wide tooth comb is good for all kinds of styles to keep you looking groomed, always starting at the bottom and working your way up to the top. Being gentle and careful not to tug at the hair to avoid breakage.

The Steel/metal Bristle Brush
A metal prong brush has steel or metal bristles that are smoother and kinder to synthetic wig fibres.They also come in anti-static varieties.

The Loop Brush
A loop brush is just like a hair brush, however the bristles are looped, this design is made to avoid pulling the wefts in the cap and to avoid snagging the lace. The looped bristles can brush through the lengths to smooth the hair.

The Tangle Teezer
This specially designed two-tiered teeth brush, detangles hair easily with minimum breakage or damage. Suitable for all lengths and types of styles. But use it with caution on curls! These are advertised to use on wet hair, but please please remember this is not the case for synthetic hair! Always detangle your wig first before washing.

If you have any questions or would like to share your own methods, please don’t hesitate to contact us.

All of our wigs (unless stated) use a high temperature synthetic fibre that can be heated to 140°C (284°F). This is the lowest setting on most hair tools. Please check your tools specifications before styling your wig.

Wigs are a blessing when it comes to no fuss hair, with a style that’s set to perfection. However that doesn’t mean you can’t get creative with different looks. Sometimes, you just love the colour but wish you could have some big, bouncy curls or waves instead of the sleek look it came with.
The good news is, all the Wigs are heat resistant, meaning they can be styled with a heat tool safely up to 140°C (284°F). This is a low setting on most hair tools, and if the hair tool you have doesn’t have adjustable temperature we don’t recommend you use it to style synthetic hair.

How to prepare synthetic hair for heat styling
The synthetic fibers in our wigs, need to be protected. To prolong the life and condition of the fibers. We recommend a leave in conditioner and heat protection spray for synthetic hair. These are sprayed and combed through the hair before applying heat.

NOTE:- Be careful to not apply these products and heat directly to the roots of the wig, as these factors can cause the synthetic hair to loosen away from the construction cap. As with your own scalp treat this area with care.

Note:- Many are available for human and synthetic hair, meaning you don’t have to double up on products for each. And some leave in conditioners act as a heat protector, so always check the label.

Styling accessories
If you’re using a polystyrene or canvas wig head to style your wig, its handy to use a couple of dressmakers pins, insert two at the front, but be careful with lace front wigs as we don’t want to damage the lace, so apply pins further back. And a couple at the nape of the neck. To keep the wig in place as you style it.

Curling irons, wave wands and tongs.
If you’re creating curls, once you have wrapped the hair around the tool and released it. Pin it into a curl using a bobby pin or clip until the hair cools completely.
If you want looser curls, just hold the curl in your hand as it cools for a softer wave.

Flat irons
Fancy straight hair for a change. Our curly and wavy wigs have been transformed into sleek looks, with the use of a straightening iron. Just run the iron throughout the hair to smooth and create a sleek finish.

Hair Dryers
When using a hairdryer it must be on the lowest setting for heat. Ideally with an air concentrator fixed to the nozzle for better control. You can pin curl, braid or do the classic blow out, for sleek styles. Apply heat with the hairdryer to set the style, and allow to cool.

Steaming
A hand held steamer can be used to set styles for synthetic hair. And are excellent for reviving and conditioning a wig.
Pin curls, metal rollers, pin waves, or combing a wig straight while applying steam, and then leaving to cool overnight, will set any style.

NOTE:- Metal combs, brushes and rollers are ​used as they are smoother for synthetic hair.
NOTE:- When using heated hair tools NEVER EXCEED 140.C / 284.F

Please take a look at our instagram page and enter the name of your wig along with https://www.instagram.com/aleeciasboutique/ to see what others have done with the styles for further inspiration.

Please note that this is always done at the customer’s own risk.
Returns cannot be accepted should any damage occur due to customer styling